Telephone Customer Service
(eVideo)
Published
New York, N.Y. : Infobase, [2012], c2012.
Status
Description
Loading Description...
Also in this Series
Checking series information...
More Details
Format
eVideo
Language
English
Notes
General Note
Encoded with permission for digital streaming by Infobase on September 15, 2012.
General Note
Classroom Video On Demand is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
Restrictions on Access
Access requires authentication through Classroom Video On Demand.
Description
We've all experienced it-the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is enough to drive anyone crazy. Now, switch places-imagine you're being paid to help customers by phone. What can you do to ease their aggravation, address their queries, and solve their problems? If a conflict emerges, how will you untangle it without the benefit of face-to-face interaction? This video provides answers to those questions, guiding trainees with simple dramatizations, concise explanations, and hip animation. Offering an overview of the basic components of a telephone support system, the video emphasizes the importance of active listening, documentation, and multitasking, while helping viewers recognize the communication barriers inherent in telephone technology.
Target Audience
6 & up.
System Details
Mode of access: Internet.
System Details
System requirements: Classroom Video On Demand playback platform.
Language
Closed-captioned.
Citations
APA Citation, 7th Edition (style guide)
(20122012). Telephone Customer Service . Infobase.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)20122012. Telephone Customer Service. Infobase.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Telephone Customer Service Infobase, 20122012.
MLA Citation, 9th Edition (style guide)Telephone Customer Service Infobase, 20122012.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
136dc9d9-1dde-ae8d-40c9-db0742c5079f-eng
Grouping Information
| Grouped Work ID | 136dc9d9-1dde-ae8d-40c9-db0742c5079f-eng |
|---|---|
| Full title | telephone customer service |
| Author | films for the humanities sciences |
| Grouping Category | movie |
| Last Update | 2023-01-17 14:42:32PM |
| Last Indexed | 2024-07-06 22:57:08PM |
Book Cover Information
| Image Source | classroomVideoOnDemand |
|---|---|
| First Loaded | Apr 8, 2023 |
| Last Used | May 19, 2024 |
Marc Record
| First Detected | Dec 10, 2012 12:00:00 AM |
|---|---|
| Last File Modification Time | Jan 17, 2023 02:48:04 PM |
MARC Record
| LEADER | 03189ngm a2200517Ia 4500 | ||
|---|---|---|---|
| 001 | 100047820 | ||
| 003 | CVOD | ||
| 005 | 20121211151047.0 | ||
| 006 | m|||||o||c|||||||| | ||
| 007 | vz|czazuu | ||
| 007 | cr|cnannnuuuuu | ||
| 008 | 121210s2012||||nyu020||||||||o|||vleng|d | ||
| 028 | 4 | 0 | |a 47818s|b Infobase |
| 028 | 4 | 0 | |a 47820|b Infobase |
| 035 | |a 100047820 | ||
| 035 | |a (OCoLC)820954274 | ||
| 040 | |a AzPhAEM | ||
| 041 | 0 | |a eng|j eng | |
| 245 | 0 | 0 | |a Telephone Customer Service|h [electronic resource (video)] /|c Films for the Humanities & Sciences. |
| 260 | 3 | |a New York, N.Y. :|b Infobase,|c [2012], c2012. | |
| 300 | |a 1 streaming video file (20 min.) :|b sd., col., digital file +|e instructional materials (online) | ||
| 490 | 1 | |a Customer Service Essentials | |
| 500 | |a Encoded with permission for digital streaming by Infobase on September 15, 2012. | ||
| 500 | |a Classroom Video On Demand is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware. | ||
| 505 | 0 | |a Problems with Telephone Transaction (3:50) -- Customer Service: Phone Techniques (4:26) -- How to Use Technology Correctly (5:19) -- Customer Service: How to Handle Conflict (3:51) -- Credits: Telephone Customer Service (0:41) | |
| 506 | |a Access requires authentication through Classroom Video On Demand. | ||
| 520 | |a We've all experienced it-the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is enough to drive anyone crazy. Now, switch places-imagine you're being paid to help customers by phone. What can you do to ease their aggravation, address their queries, and solve their problems? If a conflict emerges, how will you untangle it without the benefit of face-to-face interaction? This video provides answers to those questions, guiding trainees with simple dramatizations, concise explanations, and hip animation. Offering an overview of the basic components of a telephone support system, the video emphasizes the importance of active listening, documentation, and multitasking, while helping viewers recognize the communication barriers inherent in telephone technology. | ||
| 521 | 2 | |a 6 & up. | |
| 538 | |a Mode of access: Internet. | ||
| 538 | |a System requirements: Classroom Video On Demand playback platform. | ||
| 546 | |a Closed-captioned. | ||
| 588 | |a Title from distributor's description. | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Business communication. | |
| 650 | 0 | |a Business etiquette. | |
| 650 | 0 | |a Communication. | |
| 650 | 0 | |a Interpersonal communication. | |
| 650 | 0 | |a Telecommunication. | |
| 655 | 0 | |a Educational films. | |
| 655 | 0 | |a Internet videos. | |
| 655 | 7 | |a Videorecording.|2 local | |
| 710 | 2 | |a Films for the Humanities & Sciences (Firm) | |
| 710 | 2 | |a Infobase. | |
| 830 | 0 | |a Customer Service Essentials. | |
| 856 | 4 | 0 | |z Part of the Classroom Video On Demand collection.|u https://cvod.infobase.com/PortalPlaylists.aspx?xtid=47820&wID=277820 |
| 856 | 4 | 2 | |z Cover image|u https://cdnsecakmi.kaltura.com/p/1067292/sp/106729200/thumbnail/entry_id/0_3x3w1yc4/version/100001/width/88 |